IP PBX System

iKcon PBX System

IP PBX is a progressive system that has figured out how to reclassify the whole communication process. Presently individuals require not rely on upon landline phone associations nor need to invest hours on disliking the signals of cell phone. This is one extraordinary system that permits the clients to express what he needs to the individual on the other end of the system at very minimal effort.

iKcon PBX System
iKcon PBX System

iKcon PBX System

iKcon PBX emerges as a powerhouse in the world of Private Branch Exchange systems, offering a host of benefits and cutting-edge features that transform communication within organizations. Its robust architecture ensures seamless internal and external communication, providing businesses with a scalable and flexible telephony solution. iKcon PBX excels in call routing, allowing for efficient and intelligent distribution of calls, thereby optimizing communication workflows. The platform supports remote work environments with features like virtual extensions and mobile integration, enabling employees to stay connected from anywhere. iKcon PBX is designed for customization, adapting to the unique needs of businesses of all sizes and industries. With a comprehensive suite of features, including voicemail, conferencing, and auto-attendant, iKcon PBX enhances overall communication efficiency. Security is a top priority, with the implementation of encryption and access controls to safeguard sensitive data. From small businesses to large enterprises, iKcon PBX is a reliable and feature-rich solution, redefining the way organizations communicate and collaborate.

Features

Key Features

Multi-tenant

Has multitenancy module to manage multiple client’s companies.

Video Call

We have integrated Video Call feature.

Conference

Can Create Multiple Conference rooms.

Call Broadcast

Has a call broadcast feature to broadcast and IVR or any announcement.

Ring Groups

Create Multiple Ring Groups as per your needs.

FAX

Supports FAX / FAX to Email.

SMS

Can Receive and Send SMS through your SMS Carrier.

IVR Menus

Can Create your own IVR Menus as your needs.

Integrated Billing

Billing has been integrated in the PBX.

Features

Complete Features

Adminer

Integrated for an administrator in the superadmin group to enable easy database access.

Announcements

Setup a recording for the auto attendant that provides announcement to callers.

Call Barge

Listen into an active call from another extension.

Call Block

Block inbound calls by the caller id.

Call Broadcast

Create a recording and select one or more groups to have the system call and play the recording.

Call Center

Creates a robust Incoming call center environment with agent tiers.

Call Detail Records

Various reporting capabilities to see who called, when, call length, export to a csv file, and call detail statistics.

Call Flows (Day Night Mode)

Typically used with day night mode. To direct calls between two destinations. Can work with BLF on phone to show which direction call will be directed to.

Call Forward

Forward to another extension or to any phone number.

Call Monitoring

View which extensions are currently in a call.

Call Recordings

Record all or some calls or parts of the call.

Call Routing

Send the call different directions or perform actions based on reading the caller id info or other call information.

Call Waiting

A beep while on a call and to toggle between two different calls.

Caller ID

Support for customization and supporting providers.

Conference

Set up voice and video conference calls, is optionally secure with a PIN number, and can transfer current calls to a conference.

Contacts

Manage your contacts. Import contacts from Outlook CSV files. Export contacts to your cell phone with QR Codes.

Dialplan Manager

The dialplan is used to setup call destinations based on conditions and context. You can use the dialplan to send calls to gateways, auto attendants, external numbers, to scripts, or any destination.

Direct Inward System Access (DISA)

Gives ability to call into the system, put in a pin code, and then call back outbound.

Do Not Disturb (DND)

Direct calls to voicemail by default however there is an option when using do not disturb to send the call to an alternative destination.

Extensions

Create extensions for phones to register to and an option to receive emails on missed calls.

Extension Summary

Summary of extension activity per domain such as missed calls, answered calls, no answer, inbound duration, outbound duration, number of outbound calls, number of inbound calls and ALOC.

Fax Server

A virtual fax machine that can send and receive faxes with advanced features.

Follow Me

Allows calling multiple extensions or external numbers.

Gateways

Gateways provide access into other voice networks. These can be voice providers or other systems that require SIP registration.

Inbound and Outbound Call Routing

Routes used to receive or send calls in or out.

IVR Menus (Auto Attendant)

Create a structured interactive voice prompt for callers to use.

Music on Hold

Allows multiple categories of music on hold that can be set globally or per domain. Can inject additional audio on intervals.

Multi-Tenant

Domain based multi-tenant using subdomains such as red.pbxhosting.tld green.pbxhosting.tld blue.pbxhosting.tld

Operator Panel

A virtual panel that agents can drag and drop transfer calls. Adjust call state from available, on break, do not disturb and logged out.

Parking

Send a call to an unused “park” extension. The caller listens to music on hold until another extension connects to the call.

Recordings

Create and manage personalized recordings.

Ring Groups

Make one extension ring several extensions and an option to receive emails on missed calls.

Time Conditions

An extension that can be timed to route calls based on domain select, global option, move to other domains, and holiday presets.

User and Group Management

Edit, change or add users of all permission levels.

Voicemail

Has the ability to copy voicemails for other voicemail boxes when receiving a voicemail. Additional features include voicemail to email and voicemail IVR.

Voicemail to Email

Have voicemails sent to email.

Voicemail Transcription

Converts voicemails to text.

WebRTC

Make and receive video calls with WebRTC.

Frequently Asked Questions

Any question in your mind?
Feel free to Ask.

Yes, It’s Multi-tenant.

Yes, It does support Voice Broadcasting.

Yes, iKconPBX system does support Video Calling.

It has call centric features only for Incoming calls.

Yes, It does support Fax to Email and Email to Fax services.

Yes, it does have conference rooms facility.